Introduction
Welcome to [Route IT LLC] (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website [www.routeitaz.com] (“Website”) and our managed services (“Services”). By accessing or using our Website and Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.
Services
2.1 **Scope of Services**: We provide managed IT services, including but not limited to network management, cybersecurity, data backup, and recovery, cloud solutions, and IT support.
2.2 **Service Agreement**: The specific terms of service, including scope, pricing, and duration, will be detailed in a separate Service Level Agreement (SLA) between the Company and the client (“Client”).
Use of Website
3.1 **Eligibility**: You must be at least 18 years old to use our Website.
3.2 **License**: We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal or business purposes in accordance with these Terms.
3.3 **Prohibited Uses**: You agree not to use the Website for any unlawful purpose or any purpose prohibited by these Terms. This includes, but is not limited to, attempting to gain unauthorized access to our systems, interfering with the operation of the Website, or transmitting any harmful code.
Client Responsibilities
4.1 **Accurate Information**: Clients must provide accurate and complete information when entering into a service agreement and must promptly update any information that changes.
4.2 **Compliance**: Clients must use our Services in compliance with all applicable laws and regulations and must not use our Services to store or transmit infringing, libelous, or otherwise unlawful material.
4.3 **Security**: Clients are responsible for maintaining the confidentiality of their account information and for any activity that occurs under their account.
Fees and Payment
5.1 **Fees**: Fees for our Services are detailed in the SLA. All fees are non-refundable unless otherwise specified in the SLA.
5.2 **Payment Terms**: Payment terms are outlined in the SLA. Late payments may incur interest charges and/or suspension of Services.
Intellectual Property
6.1 **Ownership**: All content on the Website, including text, graphics, logos, and software, is the property of the Company or its licensors and is protected by intellectual property laws.
6.2 **Restrictions**: You may not reproduce, distribute, modify, create derivative works from, publicly display, or perform any content from our Website without our prior written permission.
Confidentiality
7.1 **Confidential Information**: Both parties agree to keep confidential any proprietary information disclosed during the term of the service agreement. This includes business plans, technical information, and any other confidential material.
7.2 **Exceptions**: Confidential information does not include information that is publicly known, independently developed, or lawfully obtained from a third party.
Limitation of Liability
8.1 **No Warranty**: Our Services and Website are provided “as is” and “as available” without any warranties of any kind, either express or implied.
8.2 **Limitation**: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
Termination
9.1 **Termination by Client**: Clients may terminate their service agreement in accordance with the terms outlined in the SLA.
9.2 **Termination by Company**: We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including if you breach these Terms.
Governing Law
These Terms shall be governed and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on our Website. Your continued use of the Website and Services after any such changes constitutes your acceptance of the new Terms.
Contact Us
If you have any questions about these Terms, please contact us at: support@routeitaz.com
